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InterSystems中国多个职位网罗人才

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来源:HIT专家网    供稿:InterSystems

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Application  Specialist

Based: China
Department: Support
Reports to:   Support Manager
Profile: Application Specialist : Product Support
The Application  Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ”expert” product resource for our partners.InterSystems seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. You will have the opportunity to work with some of the world’s leading organizations in healthcare.This position will also encourage and prepare you to take on other growth opportunities within the organization.A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
Key Responsibilities
  •  Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers.
  •  Provide the link between our customers and the InterSystems Global Support organization
  • Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
  • Provide application  support for the  TrakCare Hospital Management System.
  • Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
  •  Escalate Open (unresolved) problems in accordance with current policies and procedures.
  •  Conduct individual and group training, product demonstrations and workshops as required
  •  Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  •  Be a Subject Matter Expert (SME) for TrakCare.
  •  Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  •  If required, work with our partners to identify potential changes within the parameters of the product
  •  Participate in on-site  implementations if required
  •  Participate in the on call 24 hour roster service
Experience and Qualifications
  •  General aptitude for solving problems and using technology to improve processes
  •  Understanding and experience in implementation of product solutions
  •  Understanding and experience with Hospital Information Systems
  •  Proven ability to think laterally and come up with innovative solutions for software product implementations
  •  An ability to handle multiple tasks simultaneously and within tight time constraints
  •  Proven ability to work through problems with different customer groups achieving positive outcomes
  •  Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
  •  Knowledge of PAS and/or clinical healthcare products or laboratory preferred.
  •  Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
Education and Training
BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences)  Or  University degree in medical informatics, management information system, system engineering or any related field.

Product Specialist, Edition

Overview
The Edition Product Specialist’s key responsibilities include using extensive domain knowledge and experience to work both with the regional team and Global Edition as well as customers to define and build the TrakCare China Edition.This role will be responsible for producing product requirements and use cases ,building configuration and participating with technical and application specialists on developing prototype and total solutions.  Additionally, the role will be responsible for producing documentation and test scripts for the solutions designed in the region.Product Specialists are the subject matter expert (SME) for their domain area and as such work with and effectively communicate with Developers and customers in order to understand the requirements for the product moving into the future.
Responsibilities
  • · Ensures that the Global Edition is used wherever possible
  • · Responsible for the integrity of the China Edition
  • · Works with implementation to minimise site specific configuration
  • · Acts as the local advocate for the TrakCare product team
  • · Assists with tender responses
  • · Assists with scoping and planning of new developments as needed.
  • · Works closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
  • · Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements.
  • · Develop use cases or product requirements and functional requirements for new functionality.
  • · Support other teams such as Quality Development, Learning Services, and Documentation in understanding new functionality.
  • · Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms
  • · Participate in project teams with Developers and other key staff to develop new functionality for the product.
  • · Other duties may be directed by the Company from time to time.
Qualifications
  • Demonstrated domain expertise with clear understanding of healthcare and departmental interdependencies and workflows, specifically in relation to Medication Management.
  • Background working with a vendor or consultancy in a similar role.
  • Experience in writing use cases, requirements, or functional documentation for healthcare applications.
  • Previous experience working with healthcare applications at an in depth level.
  • Tertiary education in either a Medical domain or Health Informatics.
  • Domain experience in Medication Management.

Application Specialist – Laboratory

Location: Beijing, China
Department: Implementation
Direct Supervisor: Program Manager
Intersystems Overview
InterSystems provides the information engines that power some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, TrakCare and more, please visit intersystems.com
Intersystems in China

Intersystems China, is the trusted Healthcare IT solution provider for many World-Class hospitals and clinics in China, such as China’s largest foreign-invested hospital, United Family Healthcare and one of China’s most prestige medical institution, Peking Union Medical College Hospital.

Overview of the Role
The Application Specialist (Laboratory) will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.This role will act as a Subject Matter Expert for the laboratory module of our TrakCare Product – Enterprise Lab. The successful individual will have come from a Hospital or Pathology Lab background and have an in-depth knowledge understanding of the workflows within the lab environment and of Laboratory Information Systems.Spending up to 50% of their time working directly from customer sites and other InterSystems offices, the Application Specialist will act as an “expert” lab product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.
Key Responsibilities of the Role
  • · Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application, specifically in relation to the lab module of TrakCare.
  • · Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
  • · Conduct individual and group training, product demonstrations and workshops as required
  • · Implement and control change management requests from client
  • · Deliver successful application implementation phases
  • · Be a Subject Matter Expert (SME) for TrakCare implementations, specifically in relation to the lab module.
  • · If required, work with customers to identify potential changes within the parameters of the product
  • · Other duties may be directed by the Company from time to time.
Skills and Qualifications Required to be Successful in the Role
  • Understanding and experience with Laboratory Information Systems, Hospital Information, Patient Administration (PAS), and Clinical Information Systems
  • Experience working in the laboratory industry, preferably within a hospital or pathology lab.
  • Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
  • General aptitude for solving problems and using technology to improve processes
  • Understanding and experience in implementation of product solutions
  • A solid grasp of computer systems, software development and deployment methodology and computer networking
  • An ability to handle multiple tasks simultaneously and within tight time constraints
  • Proven ability to think laterally and come up with innovative solutions for software product implementations
  • The ability to make independent recommendations for successful software product implementations
  • Proven ability to work through problems with different customer groups achieving  positive outcomes
  • The ability to spend up to 50% of time travelling and working from customer sites and other InterSystems offices

Application Specialist – Nurse

Location: Beijing, China
Department: Implementation
Direct Supervisor: Program Manager
Intersystems Overview
InterSystems provides the information engines that power some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, TrakCare and more, please visit intersystems.com
Intersystems in China

Intersystems China, is the trusted Healthcare IT solution provider for many World-Class hospitals and clinics in China, such as China’s largest foreign-invested hospital, United Family Healthcare and one of China’s most prestige medical institution, Peking Union Medical College Hospital.

Overview of the Role
The Application Specialist (Nurse) will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.This role will act as a Subject Matter Expert for our TrakCare Product Suite. The successful individual will have come from a nursing background and have an in-depth knowledge understanding of hospital workflows.Spending up to 50% of their time working directly from customer sites and other InterSystems offices, the Application Specialist will act as an “expert” nursing resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.
Key Responsibilities of the Role
  • · Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
  • · Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
  • · Conduct individual and group training, product demonstrations and workshops as required
  • · Implement and control change management requests from client
  • · Deliver successful application implementation phases
  • · Be a Subject Matter Expert (SME) for TrakCare implementations.
  • · If required, work with customers to identify potential changes within the parameters of the product
  • · Other duties may be directed by the Company from time to time.
Skills and Qualifications Required to be Successful in the Role
  • Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
  • Experience working in a nursing role within a hospital environment.
  • Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
  • General aptitude for solving problems and using technology to improve processes
  • Understanding and experience in implementation of product solutions
  • A solid grasp of computer systems, software development and deployment methodology and computer networking
  • An ability to handle multiple tasks simultaneously and within tight time constraints
  • Proven ability to think laterally and come up with innovative solutions for software product implementations
  • The ability to make independent recommendations for successful software product implementations
  • Proven ability to work through problems with different customer groups achieving  positive outcomes
  • The ability to spend up to 50% of time travelling and working from customer sites and other InterSystems offices

Business Development Manager

Location: Beijing, China
Department: Sales
Direct Supervisor: Country Manager
InterSystems Overview
Founded in 1978 in the US, InterSystems Corporation is a US $530,000,000 privately-held software company with offices in 27 countries and corporate headquarters in Cambridge, Massachusetts. InterSystems provides the premier platform for connected healthcare and our innovative products are widely used in other industries that demand the highest software performance and reliability.For companies that require an extremely high-performance and ultra-reliable database system, we offer InterSystems Caché®. Caché provides a rapid development environment for complex applications along with a lightning-fast, multidimensional engine that uniquely combines a powerful object database with robust SQL. Caché is so reliable; it is the world’s #1 database in clinical healthcare applications.For enterprises that want to rapidly connect and extend systems, we offer InterSystems Ensemble®. Ensemble enables the fast creation of connectable applications, and makes it possible to enrich existing applications easily with a browser-based user interface, adaptable workflow, rules-based business processes, messaging, executive dashboards, Web services, and more. Its architecturally consistent design combines an integration server, data server, application server, and portal server into a single, seamless environment that delivers breakthrough time-to-results.InterSystems DeepSee™ is innovative software that enables application developers to embed real-time business intelligence capabilities directly into their solutions. Transactional applications can be enhanced with interactive dashboards, helping users make better decisions based on current operational data.For the creation of electronic health records on a regional or national basis, we offer InterSystems HealthShare™. HealthShare is the first software platform that includes the technologies needed to get electronic health record systems up and running quickly across multiple organizations, plus a complete development environment for customizing solutions to meet the requirements of each deployment.Outside of the United States, we offer InterSystems TrakCare™, a connected healthcare information system. It is a Web-based solution with unified clinical and administrative modules that are interoperable with legacy and future applications. With an Electronic Patient Record at its core, this is advanced software that brings exponential improvements to the care of every patient and to the productivity of every healthcare professional
Intersystems in China

InterSystems China 系联软件(北京)有限公司, established in 1978 is the trusted Healthcare IT solution provider for many World-Class hospitals and clinics in China, such as China’s largest foreign-invested hospital, United Family Healthcare 和睦家医疗, and one of China’s most prestige medical institution, Peking Union Medical College Hospital 北京协和医院。

The company has a small but collaborative team of talented and passionate individuals working the Greater China Region.

Due to China’s economic growth, aging population and the government’s determination in the Healthcare reform, China has become one of InterSystems most important strategic regions with unparalleled growth potentials in the years to come.

Overview of the Role
The role will focus on selling our core product portfolio and HealthShare into the Greater China Region IT channel.The successful applicant will develop new relationships with Application Partners and System Integrators, whilst maintaining and enhancing relationships with current partners to ensure that InterSystems is there vendor of choice.This role will suit someone who would like to work for a stable international company, have exposure to working with colleagues from other countries and who wants to be associated with leading edge technology.
Key Responsibilities of the Role
• Discover, qualify and develop opportunities• Motivate internal and external staff/resources to focus on desired business outcomes• Work with sales support to provide timely proposals to customers• Manage, escalate and resolve technical or contractual issues• Develop effective prospecting strategies to target new customers to identify need and areas where we can add value• Leverage existing customers and use reference sites to support the campaign to bring in new name business• Maintain awareness of industry sector and technological advancesPartnering with InterSystems internal stakeholders (technical, marketing and business development teams) to develop compelling solutions for current and prospective Trakcare customers
Skills and Qualifications Required to be Successful in the Role
  • Self-driven “hunter” who is driven by success and results.
  • In depth experience in and understanding of the IT sales channel within The Greater China Region.
  • Preference will be given to candidates who either have a medical qualification or who have sold into the healthcare institutions in The Greater China Region.
  • Demonstrable experience developing Application Partner and System Integrators
  • Proven track record in exceeding quotas
  • Previous experience in developing and successfully executing against a sales plan
  • Ability to develop strong relationships with key decision makers and influencers.
  • Experience negotiating and motivating a mutually agreeable and positive contracts High level written and communication skills both in Mandarin and English.
  • Demonstrable track record winning new name business.
  • Experience selling clinical and administrative application software to Healthcare end users.
  • Proven ability to present effectively at Board level.
  • A genuine interest and technical curiosity for software in the Healthcare sector (ours and others)

 

Technical Specialist

Location: Beijing, China
Department: Implementation
Direct Supervisor: Program Manager
Intersystems Overview
 InterSystems provides the information engines that power some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, TrakCare and more, please visit intersystems.com
Intersystems in China

Intersystems China, is the trusted Healthcare IT solution provider for many World-Class hospitals and clinics in China, such as China’s largest foreign-invested hospital, United Family Healthcare and one of China’s most prestige medical institution, Peking Union Medical College Hospital.

The company has a small but collaborative team of talented and passionate individuals working the Greater China Region.

Due to China’s economic growth, aging population and the government’s determination in the Healthcare reform, China has become one of Intersystem’s most important strategic regions with unparalleled growth potentials in the years to come.

Overview of the Role
 The Technical Specialist will be required to perform custom development tasks and provide support for InterSystems TrakCare and related products.The Technical Specialist will be responsible for site specific software support and development activities and to ensure that the software satisfies project specifications and is delivered and deployed in line with project requirements.The Technical Specialist must be available to visit client sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required.
Key Responsibilities of the Role
  • · Liaise with client or business analyst in regard to ongoing support or enhancement requests
  • · Liaise with other InterSystems support and implementation team members to analyze problems and specify, document, test, and manage deployment of fixes for product functions or custom enhancements.
  • · Liaise with client or business analyst on any requests for new or modified reports
  • · Advise and assist TrakCare Project Managers during implementation
  • · Manage the resolution of any outstanding acceptance issues before and after project go-liv
  • · Develop custom/site specific software such as JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
  • · Provide technical support for custom development i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
  • · Provide support on the data dictionary.
  • · Provide advice and best practices to Clients for technical areas such as networks, configurations, architectures, custom development, etc.
  • · Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
  • · Monitoring and responding to Technical Team calls on the TRC problem management system.
  • · Support and testing of all TrakCare related utilities, e.g. patching tool, print service etc
  • · Production of training materials for technical courses such as system custom development or reporting.
  • · Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-tos.
  • · Responsible for participating in on-site technical training if required
  • · Responsible for participating in on-site technical implementations if required
  • · Responsible for participating in the on call 24 hour roster service
  • · Assistance in researching new development or report writing using InterSystems technologies and 3rd party products.
  • · Other duties may be directed by the Company from time to time.
Skills and Qualifications Required to be Successful in the Role

Specialist knowledge and skills

  • Knowledge of web orientated languages, including SQL, HTML,JavaScript.
  • Proficient and knowledgeable in one or more of the following programming languages or equivalent: Java, C#, C, C++, Pascal, Perl, Python, Ruby, JavaScript, VisualBasic, Cache’ Object Script, M (MUMPS)
  • Experience with data analysis and database methodologies
  • Experience with Microsoft Office
  • Be able to design and write technical documents.
  • Well versed in Internet / Intranet concepts including web development and web servers.

Interpersonal skills

  • Experienced in customer focused support or implementation
  • Proven ability to lead and deliver results as required within specific time frames.
  • Good presentation and communication skills
  • Ability to conduct training and develop training materials
  • Ability to work within a team in a cross cultural environment
  • Available for out of office hours work and willing to travel
  • Keen to learn new technologies and new applications

Qualifications and Experience

  • Graduate IT qualifications highly desirable

Experience in an application development/programming position or a position providing technical support including analysis of program code

 

 

Receptionist

Location: Beijing, China
Department: Administration
Direct Supervisor: Office Manager
Intersystems Overview
 InterSystems provides the information engines that power some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, TrakCare and more, please visit intersystems.com
Intersystems in China

Intersystems China, is the trusted Healthcare IT solution provider for many World-Class hospitals and clinics in China, such as China’s largest foreign-invested hospital, United Family Healthcare and one of China’s most prestige medical institution, Peking Union Medical College Hospital.

Overview of the Role
  This role is responsible for all the administrative activities that facilitate the smooth and efficient running of the office – front of house. Primarily this role will be accountable for all reception and administrative functions will assist the Office Manager.  The role will also assist in other general and specific as and when requested.
Key Responsibilities of the Role
Reception

  • · Answer all incoming calls within a prompt timeframe and in a professional manner
  • · Either direct calls to the relevant staff or take a detailed message and email message to the relevant staff
  • · Provide a professional and sincere first point of contact to all company visitors (by phone or in person),
  • · Serve refreshments such as tea/coffee/water to visitors and maintain clean working environment
  • · Handles incoming and outgoing faxes, mails, couriers and pouches, and ensures timely dispatch and appropriate distribution of messages and mails
  • · Controlling the distribution and collection of all Building Access Passes to visitors, ensuring the return of Company property
  • · Maintain food, catering and cleaning supplies and provide draft refill orders to Office Manager for approval on a regular or needs-be basis
  • · Ensure good housekeeping (clean & tidy) at all times particularly in relation to the Reception area, the Meeting Rooms, the public employee area and the Kitchen
  • · Organise catering for external and internal meetings and/or events
  • · Meeting/Conference room reservation
  • · Stationary management including distribution and stock management.
  • · Be responsible for updating and distributing the following internal Company listings on a monthly basis: telephone lists, directories and office floor plans.

Other Responsibilities

  • · Assist Office Manager in regular works and ad-hoc projects as assigned
  • · Other Duties may be directed by the Company from time to time.
  • · Provide general assistance to staff as requested from time to time
Skills and Qualifications Required to be Successful in the Role
  • Ability to prioritise tasks to ensure daily duties and assigned tasks’ deadlines are met
  • Good telephone skills, particularly able to screen calls where needed
  • Good interpersonal (people) and verbal communication (pronunciation) skills
  • Professional manner and dress code at all times
  • Self motivated, with good initiative and pro-active attitude
  • Strong sense of responsibility and Excellent attention to detail
  • Ability to manage multiple task on a daily basis
  • Intermediate MS Office skills

 

有意应聘以上岗位,请将中英文简历发送至:Arzan.AlKaraithi@intersystems.com   邮件主题请注明“求职InterSystems中国

关于 InterSystems

InterSystems是驱动众多世界上重量级行业应用的信息技术引擎。自1978年创立以来,InterSystems在医疗、金融、政府和诸多涉及国计民生的领域,提供战略技术支持。InterSystems是一家总部位于美国马萨诸塞州剑桥的私人控股公司。该公司在全球设立分支机构,其软件产品每天都在 100 多个国家内被数百万名用户使用。了解更多信息,请访问:www.intersystems.com/cn

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