InterSystems中国多个职位网罗人才

Application  Specialist

•  Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers.
•  Provide the link between our customers and the InterSystems Global Support organization
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
• Provide application  support for the  TrakCare Hospital Management System.
• Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
•  Escalate Open (unresolved) problems in accordance with current policies and procedures.
•  Conduct individual and group training, product demonstrations and workshops as required
•  Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
•  Be a Subject Matter Expert (SME) for TrakCare.
•  Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
•  If required, work with our partners to identify potential changes within the parameters of the product
•  Participate in on-site  implementations if required
•  Participate in the on call 24 hour roster service

•  General aptitude for solving problems and using technology to improve processes
•  Understanding and experience in implementation of product solutions
•  Understanding and experience with Hospital Information Systems
•  Proven ability to think laterally and come up with innovative solutions for software product implementations
•  An ability to handle multiple tasks simultaneously and within tight time constraints
•  Proven ability to work through problems with different customer groups achieving positive outcomes
•  Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
•  Knowledge of PAS and/or clinical healthcare products or laboratory preferred.
•  Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls

Product Specialist, Edition

• · Ensures that the Global Edition is used wherever possible
• · Responsible for the integrity of the China Edition
• · Works with implementation to minimise site specific configuration
• · Acts as the local advocate for the TrakCare product team
• · Assists with tender responses
• · Assists with scoping and planning of new developments as needed.
• · Works closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
• · Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements.
• · Develop use cases or product requirements and functional requirements for new functionality.
• · Support other teams such as Quality Development, Learning Services, and Documentation in understanding new functionality.
• · Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms
• · Participate in project teams with Developers and other key staff to develop new functionality for the product.
• · Other duties may be directed by the Company from time to time.

• Demonstrated domain expertise with clear understanding of healthcare and departmental interdependencies and workflows, specifically in relation to Medication Management.
• Background working with a vendor or consultancy in a similar role.
• Experience in writing use cases, requirements, or functional documentation for healthcare applications.
• Previous experience working with healthcare applications at an in depth level.
• Tertiary education in either a Medical domain or Health Informatics.
• Domain experience in Medication Management.

Application Specialist – Laboratory

• · Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application, specifically in relation to the lab module of TrakCare.
• · Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
• · Conduct individual and group training, product demonstrations and workshops as required
• · Implement and control change management requests from client
• · Deliver successful application implementation phases
• · Be a Subject Matter Expert (SME) for TrakCare implementations, specifically in relation to the lab module.
• · If required, work with customers to identify potential changes within the parameters of the product
• · Other duties may be directed by the Company from time to time.

Application Specialist – Nurse

• · Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
• · Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
• · Conduct individual and group training, product demonstrations and workshops as required
• · Implement and control change management requests from client
• · Deliver successful application implementation phases
• · Be a Subject Matter Expert (SME) for TrakCare implementations.
• · If required, work with customers to identify potential changes within the parameters of the product
• · Other duties may be directed by the Company from time to time.

Business Development Manager

Technical Specialist

• · Liaise with client or business analyst in regard to ongoing support or enhancement requests
• · Liaise with other InterSystems support and implementation team members to analyze problems and specify, document, test, and manage deployment of fixes for product functions or custom enhancements.
• · Liaise with client or business analyst on any requests for new or modified reports
• · Advise and assist TrakCare Project Managers during implementation
• · Manage the resolution of any outstanding acceptance issues before and after project go-liv
• · Develop custom/site specific software such as JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• · Provide technical support for custom development i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• · Provide support on the data dictionary.
• · Provide advice and best practices to Clients for technical areas such as networks, configurations, architectures, custom development, etc.
• · Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• · Monitoring and responding to Technical Team calls on the TRC problem management system.
• · Support and testing of all TrakCare related utilities, e.g. patching tool, print service etc
• · Production of training materials for technical courses such as system custom development or reporting.
• · Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-tos.
• · Responsible for participating in on-site technical training if required
• · Responsible for participating in on-site technical implementations if required
• · Responsible for participating in the on call 24 hour roster service
• · Assistance in researching new development or report writing using InterSystems technologies and 3rd party products.
• · Other duties may be directed by the Company from time to time.

Receptionist

• · Answer all incoming calls within a prompt timeframe and in a professional manner
• · Either direct calls to the relevant staff or take a detailed message and email message to the relevant staff
• · Provide a professional and sincere first point of contact to all company visitors (by phone or in person),
• · Serve refreshments such as tea/coffee/water to visitors and maintain clean working environment
• · Handles incoming and outgoing faxes, mails, couriers and pouches, and ensures timely dispatch and appropriate distribution of messages and mails
• · Controlling the distribution and collection of all Building Access Passes to visitors, ensuring the return of Company property
• · Maintain food, catering and cleaning supplies and provide draft refill orders to Office Manager for approval on a regular or needs-be basis
• · Ensure good housekeeping (clean & tidy) at all times particularly in relation to the Reception area, the Meeting Rooms, the public employee area and the Kitchen
• · Organise catering for external and internal meetings and/or events
• · Meeting/Conference room reservation
• · Stationary management including distribution and stock management.
• · Be responsible for updating and distributing the following internal Company listings on a monthly basis: telephone lists, directories and office floor plans.

Other Responsibilities

• · Assist Office Manager in regular works and ad-hoc projects as assigned
• · Other Duties may be directed by the Company from time to time.
• · Provide general assistance to staff as requested from time to time