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InterSystems中国招聘一名客户经理

来源:HIT专家网 供稿:InterSystems公司

InterSystems正在招聘一名客户经理(Account Manager),base北京,期待业内精英的加入。请将简历投递至:Belinda.Glasson@intersystems.com

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由于岗位职能要求,职位说明以英文发布

Job Description

Role

Account Manager

Department

Sales

Reports To

Sales Director

What We Do Matters?

Why are we here? 

To ensure that our customers have reliable access to the right information at the right time—information they can share and use to draw insights, leading to better decisions.

Job Purpose

The Account Manager is responsible for defining and driving the account plan for each assigned customer.

The Account Manager engages with senior executives and project teams within the customer organisation to understand the short, medium and long-term objectives, then leverages the InterSystems team to produce a mutually agreeable strategic account plan to execute against. 

This role is the point of contact for all stakeholders of both the client’s organisation and InterSystems.

Key Responsibilities

(1)You will be a key advocate for the client and ensure that they receive a high level of service from InterSystems. You are passionate about understanding the client’s business needs and hold a holistic view of the client and their strategic plans. This role collaborates across external and internal stakeholders to develop a strategic account plan for each assigned client, which then serves as a shared agreement of objectives and key success factors across the lifecycle of the customer. The strategic account plan is a critical tool to ensure our customers achieve an optimum return on their TrakCare investment and InterSystems develops long-term, secure and health revenue streams.

Develop new and expand existing relationships, identify sponsors, and nurture technical, alliance and sales relationships to drive sales of TrakCare and other InterSystems products.

(2)Maintain an in-depth understanding of the political and organisational structure of a targeted prospect.

(3)You have a track record of exceeding your targets and understand value-based selling. You will identify, manage and close sales opportunities in conjunction with various teams at InterSystems.

(4)You will monitor change requests, user adoption, revenue, accounts receivable, and any contract renewals.

(5)Engaging clients during their budget cycle to plan the sale of products and services.

(6)The Account Manager also recommends supplemental services, including additional training, to the client when appropriate.

(7)Work closely with other internal staff in Marketing, Product Development, Professional Services, Customer Operations, and Customer Support.

(8)Developing and maintaining reference sites and facilitating site visits.

(9)You will have a strong healthcare industry knowledge as well as awareness of other competitive products and trends.

(10)Responsible for achievement of targets for licence, implementation and support revenues.

Key Relationships

(1)Relationships with all stakeholders within each customer.

(2)Relationship with the local management team.

(3)Relationship with all immediate and cross-functional peers.

(4)An ambassador for InterSystems with the customer and with other functions of InterSystems.

Experience

Essential

(1)Development and execution of a territory plan and mutually agreed strategic account plans.

(2)Previous experience working in the Healthcare industry, specifically in account management, customer relationship management, or project management.

(3)Knowledge of EMR, PAS and Clinical Information software.

(4)Proven success and experience in leading complex enterprise sales with large implementation projects.

(5)Demonstrable experience with tender responses and bid management.

(6)Proven experience in managing senior client relationships.

(7)Ability to develop relationships with customers at all levels across the business.

(8)Able to develop and maintain internal stakeholder relationships.

(9)Discover, qualify and develop new TrakCare business opportunities.

(10)Define and execute market plans and campaigns – together with marketing.

(11)Build a pipeline of new activity for TrakCare within and outside the customer base.

(12)Maintain an in-depth understanding of the political and organisational structure of a targeted prospect.

(13)Act as the principal liaison between InterSystems and partner/ customer accounts.

Interpersonal Skills

(1)Strong customer empathy and advocacy.

(2)Ability to make considered decisions on less-than-perfect information.

(3)Ability to identify critical factors to consider when making decisions.

(4)Ability to prioritise tasks and goals appropriately.

(5)Able to assess risks and returns effectively.(6)Ability to handle changes in direction and work priorities with ease; is positive and level-headed under pressure; adaptable

Qualifications

Desirable

Certification/Diploma/Degree in life sciences subject or equivalent healthcare professional education, and/or commerce or business.

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